DIVERSITY MANAGEMENT









Diversity management is the recognition of individual differences. The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socioeconomic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. It is the exploration of these differences in a safe, positive, and nurturing environment.

Employee Relationship Management

Employee Relationship Management (ERM) is an information system that supports the relationship between company and its employees.In employee relationship management classification we may include many information systems like

• Workflow Management System
• Workforce Management System
• Knowledge Management System
• Social Software

Customer relationship management (CRM ) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

In the past few years employee relationship management has focused on the set up of a do-it-yourself knowledge exploration; the target is to avoid the risk that employees refuse any IT solution in which combining information from multiple spread sheets and databases is tedious and manual.The key idea is that a good management of the relationship with employees has a great value for the company and is a driver of performance improvement both in individual and in teams.The employee relationship management are one of the SW tools that a company needs for the development of the Human Capital Management toward an Employee ship approach - where the main objective is to achieve a working environment that stimulates involvement among employees and managers.